Faulty items will be replaced, refunded or credited. Please return to PO BOX 2010 | Cannonvale | 4802 | Queensland. Please describe the issue, add a return address and contact details.  A replacement or a refund will be organised depending of which you prefer. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: PO BOX 2010 | Cannonvale | 4802 | Queensland | AUS.

Thankyou for visiting Essidy

Contact Email:

Contact Phone: 0061410372497.

Contact Address: PO BOX 2010 | Cannonvale | 4802 | Queensland | AUS.